Privacy policy

Garbo operates this website and store—including all related information, content, features, tools, products, and services—to provide you with a curated shopping experience (the “Services”). Garbo is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means details that identify, relate to, describe, or could reasonably be linked with you. This does not include anonymized or de-identified data. Depending on how you interact with us and as permitted by law, we may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: payment card details, transaction information, and payment confirmations.
  • Account information: username, password, preferences, and settings.
  • Transaction history: items viewed, added to cart, saved to wishlist, purchased, returned, or exchanged.
  • Communications: messages, emails, or customer support interactions.
  • Device information: browser type, device identifiers, IP address, network connection details.
  • Usage information: how and when you use or navigate our Services.

Sources of Personal Information

We may collect your information:

  • Directly from you (e.g., when you create an account, place an order, or contact us).
  • Automatically (e.g., through cookies, device data, or browsing activity).
  • From service providers who help us process transactions, shipping, analytics, or marketing.
  • From partners or third parties in connection with promotions or integrations.

How We Use Personal Information

We use personal information to:

  • Provide and improve the Services: process payments, fulfill orders, handle returns, manage accounts, arrange shipping, and personalize your shopping experience.
  • Customize marketing and advertising: send promotional communications and display tailored ads, based on your preferences and past activity.
  • Protect security and prevent fraud: verify accounts, detect malicious activity, and provide a safe shopping environment.
  • Communicate with you: answer inquiries, provide customer support, and send important service updates.
  • Comply with legal obligations: respond to lawful requests, regulatory requirements, or enforce our Terms of Service.

Disclosure of Personal Information

We may share your information in the following circumstances:

  • With Shopify and service providers (e.g., payment processors, shipping companies, IT providers).
  • With marketing and business partners for promotions or targeted advertising (as permitted by law).
  • With your consent or at your direction (e.g., shipping requests or social integrations).
  • Within our corporate group or in the context of a business transaction (e.g., merger or acquisition).
  • When required by law or necessary to protect rights, safety, or enforce policies.

SMS Marketing & Notifications

By entering your phone number at checkout, subscribing through our forms, or otherwise opting in, you agree to receive recurring automated marketing and personalized text messages from Garbo at the phone number provided. Consent is not a condition of purchase.

☐ I agree to receive recurring automated marketing text messages from Garbo at the phone number provided. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Message frequency may vary. For more information, please review our Terms of Service and Privacy Policy. https://garbolab.com/policies/privacy-policy - https://garbolab.com/policies/terms-of-service

We maintain records of consent in compliance with applicable laws and regulations, including TCPA guidelines. By opting in, you agree to receive recurring automated promotional text messages from Garbo at the number provided.

Data Collection & Consent Records

Garbo may collect and store information related to your interaction with our website and marketing communications, including email addresses, phone numbers, IP addresses, timestamps, browsing activity, purchase history, and consent records submitted through forms, pop-ups, checkout pages, or other opt-in methods.

This information is used to provide customer support, process orders, personalize your experience, improve our services, and deliver marketing communications in accordance with applicable laws and regulations.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes your data to enable us to provide a seamless shopping experience. Shopify may use aggregated data from multiple merchants to improve its platform. To learn how Shopify handles your information, visit the Shopify Privacy Policy

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or accuracy of information on such sites. Please review their policies before sharing your personal information.

Children’s Data

Our Services are not directed toward children under the age of majority. We do not knowingly collect personal information from minors. If you believe your child has shared personal data with us, please contact us so we may remove it.

Security & Retention

We take steps to protect your information, but no method of transmission is 100% secure. We encourage you to safeguard your account credentials.

We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have rights such as:

  • Access / Know: request details about the personal data we hold on you.
  • Delete: request deletion of your personal information.
  • Correct: request corrections to inaccurate data.
  • Portability: request a copy or transfer of your personal information.
  • Opt out of targeted advertising or data sharing: where applicable under law.
  • Manage communication preferences: unsubscribe from promotional emails (we may still send essential updates).

You may exercise these rights by contacting us (see below). We may verify your identity before processing requests.

Complaints

If you have concerns about our data practices, please contact us. You may also lodge a complaint with your local data protection authority if applicable.

International Data Transfers

We may transfer your personal data outside your home country, including to the U.S. or other jurisdictions. When we do, we use recognized safeguards (e.g., Standard Contractual Clauses for EU/UK data).

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 contact@garbolab.com

📍 Madison, CT 06443

(475) 342 2334